Q: The following error message displays when I log in: "You have entered a bad username or password."
A: Usernames and passwords are case sensitive, so make sure that you enter both exactly as you specified at the time of sign up. After 3 failed login attempts, the security system will lock you out. It will reset after 30 minutes. Wait and try again.

Q: How do I cancel my subscription?
A: To cancel your subscription, please visit Epoch.com , or CCBill, our authorized sales and service agents.

Q: I lost my username/password, how do I retrieve it?
A: To retrieve your lost password, you can contact either Epoch or CCBill.

Q: I have billing questions, who do I contact?
A: For billing inquiries, please visit Epoch.com , or CCBill, our authorized sales and service agents.

Q: I downloaded the video, but I can't view it.
A: To view videos after you've downloaded it, extract the wmv file from the zip file. If you've unzipped the file and you still can't play it, try installing the most recent version of Windows Media Player or VLC Player.

Q: Why do my videos play back choppy?
A: The HD videos are big files that may not play correctly on slower computers. This is usually a hardware issue. Try downloading and viewing the standard definition version.

Q: How often is the site updated?
A: Although there is no set update schedule, the site is typically updated once a week.

Q: What do I get when I sign up as a member?
A: You get access to all released photo sets and the latest 100 videos.

Q: As a member, can I download videos and photos?
A: Yes, members can download all available videos and photos from the member's area.

Q: Can I stream videos in the member's area?
A: Newer videos are streamed in MP4 format. Older videos must be downloaded and viewed.

Q: What format are the videos?
A: Windows Media (for older videos) and MP4 (for newer videos) - You do not need any special codecs or plug-ins to view videos. All videos are downloadable. There are two different video formats you can download: high-definition 1080p (1920x1080) and standard definition (852x480).

Q: How big are the photos?
A: All photos in the member's area are large format pictures, approximately 2400x1600 pixels in size.

Q: Can I subscribe through mail order?
A: We do not accept mail order payments.

Q: Can I contact the girls on the site?
A: We do not give out any information on the models featured on this site.

Q: Can I request custom video or photos?
A: If you want to purchase a custom video, use the Contact page to email us your request. Please include as much detail as possible.

Q: Can I buy a DVD?
A: We do not sell DVDs at the moment. If DVDs become available in the future, we will post it on the site.

Q: How do I become a model for Legsultra?
A: Send us an email through the Contact page. All serious inquiries will be answered.